Resolution Type
There are 3 types of resolution: None, Resolved, Agent fallback.
We need resolution types for analytics to see how many people fall to the Agent/Customer Support or how many people resolved their issue through Kodif app.
There are 3 types of resolution: None, Resolved, Agent fallback.
We need resolution types for analytics to see how many people fall to the Agent/Customer Support or how many people resolved their issue through Kodif app.